"Our Toilets Are Not For Customers"
Floyd Coates recently wrote a book about his philosophy of customer service. This book includes many entertaining examples of good and bad customer service. Just click on one of the links below:
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For those of you who would like to view the book exactly as it was printed, I offer the following PDF files. One is the book, and one is the cover. NOTE: These files may take a few minutes to appear on your computer due to their size.
- (If you do not already have the program called Adobe Acrobat Reader (which gives you the ability to view PDF files) click here to go to Adobe's download page for Acrobat Reader.)
- "Our Toilets Are Not For Customers" (entire book, PDF, Size: 2562k)
- "Our Toilets Are Not For Customers" (the book cover, PDF, Size: 468k)